Company Description

Who We Are

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Job Description

We are hiring an Apartment Service Manager for a property in the Boston, MA area!

AIR Communitiesuses industry leading technology for a modern approach to maintenance so our Maintenance Teams can help as many residents as possible each day. Whether you are turning an apartment to create the perfect move-in experience for new residents or resolving service requests to ensure that our current residents feel at home, every day is filled with new challenges.

What We Offer

AIR offers attractive compensation packages that reward performance including:

Expected pay rate of $100,000 – $125,000 annually + 15% target bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
Quarterly Customer Service Satisfaction Bonuses. Service Managers who excel at consistently providing positive resident experiences can earn up to $1,500 per quarter.
An Apartment Benefit option is available to live on-site at the community you are working. The market rent is included as additional income to your base salary and automatically applied to the 100% of the rent cost. Income taxes apply to 80% of the rent cost, as it is considered taxable income. The unit will be selected and approved by Operations leadership based on availability. (certain exclusions apply, specific unit is based on availability and must be approved by operations leadership and an application is required).
Additional Benefits listed below.

What You Will Do

Lead and develop a team of 1+ direct reports
Provide exemplary service to residents and team members
Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests
Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed
Ensure property follows / in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety
Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

Qualifications

What You Have

At least 3 years of experience with technical maintenance and facilities management in the property management industry.
1-3 years of experience leading a team of people in customer service and asset maintenance
A reliable mode of transportation
Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)
Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
Ability to read, write, and speak English

Who You Are

Passionate about team building
Strong with mechanical aptitude
Solution-focused
Practical
Motivated
Customer service oriented
Highly organized
Great trouble-shooter
Expert on attention to detail

Additional Information

Benefits

Paid time off including vacation, sick time, and 11 holidays.
Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
An Apartment Benefit option is available to live on-site at the community you are working
401(k) plan with employer contribution.
Paid parental leave of up to 16 weeks.
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
15 hours of paid time annually for community service.
Commuter benefits and pet insurance.
Consumer discounts on various products and services.
Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 01/23/2024. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

AIR Communities

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Apartment Maintenance Manager - Boston Area