Position Overview:
The Assistant Service Manager works closely with the Service Managers to ensure timely customer service response and satisfaction.

Job Duties and Responsibilities:

Assist with the coordination and pre-planning of assigned service projects.
Assist in the research and pricing of assigned service projects.
Assist in the development of a project schedule and MOP, if required.
Assist in the scheduling of personnel and material for all assigned projects.
Monitor project labor productivity.
Attend project meetings if required.
Dispatch service calls and maintain/update Manboard to avoid scheduling conflicts.
Assist in the job closeout and billing phase of the project.
Respond to customer questions/complaints in a professional manner.
Communicate effectively with Alterman personnel, keeping them informed of all aspects relevant to the duties to which they have been assigned.
Performs other duties, tasks, and special projects as assigned.

Qualifications:

Minimum of 2 years of experience as a Journeyman Electrician; or
Bachelor’s Degree with a concentration in Construction Management or Electrical Engineering (with an interest in the construction industry only).
Prior construction industry experience is a plus.
Proficient computer skills with all basic office programs (Microsoft Excel, Word and Outlook) and the ability to learn and use related software and systems are required.
Advanced computer skills are a plus.

Alterman, Inc.

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Assistant Service Manager