Description

Account Manager, Residential Midstream HVAC

Program Implementation

Location: Massachusetts (Hybrid – Home Office with Local Travel)

This position requires travel across Massachusetts, Connecticut, Southern New Hampshire, Southern Maine, Rhode Island

Are you ready to make a difference?

ICF is seeking Residential Midstream HVAC Account Manager to support our mid-stream electrification initiatives for a consortium of five New England markets: Massachusetts, Connecticut, New Hampshire, Maine, and Rhode Island. The chosen individual will spearhead the strategy, development, and management of residential midstream program offerings in these states. The successful candidate will be highly organized, customer service oriented, and adept with Microsoft Office products. Strong communication skills are essential.

As an Account Manager, you will work closely with the program team to manage the mid-stream rebate programs' relationships with the HVAC trade ally and contractor community. Your focus will be on trade ally/service provider management and other technical services for a midstream rebate program.

Key responsibilities include:

Outreach to new and existing service providers

Training service providers on participation requirements

Tracking and reporting outreach outcomes

Conducting market research

Facilitating communication and coordination across a Trade Ally/Service Provider network in each of the five New England states

Why you will love working here:

Quality of life: Flexible workplace arrangements, work-life balance

Investment of the community: Donation matching, volunteer opportunities

Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan

Professional growth: Bring your passion, develop your personal goals and align them with our company purpose and values

Employee community networks: Join internal forums where you can connect with colleagues who share or support common characteristics, interests, and goals

What you will be doing:

Develop and maintain relationships and partnerships with major local, regional and national distributors, suppliers, contractors, and manufacturers to support their participation in the programs.

Track and report on outreach efforts and results including savings delivered by each participant, strategies used to drive/improve performance along with results, and other metrics associated with achieving participation goals for the programs

Cultivate and develop new relationships and partnerships with contractors and professional organizations to ensure program awareness and adoption.

Maintain strong ongoing communications with participants and other interested stakeholders to assess their needs and to receive feedback on their experience with the program.

Preparing and presenting program requirements and training presentations as well as promoting program awareness and participation at trade shows, trade organization and stakeholder events, supply house counter days, ride-along with sales teams, etc.

Assist program manager with the development and implementation of promotional strategies.

Prepare ongoing status reports to document performance and activities demonstrating progress towards program goals, participation, and pipeline management.

Review and analyze QA/QC data for projects reported to client.

Analyzing market trends and technologies to deploy for midstream programs.

Must have a reliable vehicle for local travel. Requirements are between 50% to 70% of the time. (reimbursement for mileage provided)

What we need you to have (minimum qualifications):

Bachelor's Degree (candidates can substitute one year of experience for each year of education)

2+ years of industry outside sales and/or business development experience.

Must have a valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check

What we would like you to have:

3 + years of industry outside sales and/or business development experience or related work experience.

Experience selling and managing accounts in HVAC equipment supply chains

Experience managing successful energy efficiency opportunities, with specific expertise working with any of the following: contractors, distributors, real estate, government, or commercial business customers.

Proficiency in developing and/or implementing data collection, tracking and reporting processes (i.e. customer relationship management (CRM) efforts)

Experienced in mechanical, building material or electrical equipment distribution and sales with established relationships.

Ability to work with all levels of internal employees, as well as outside clients and vendors.

Proficiency in MS Office Applications (Dynamics, Word, Outlook, Excel)

With a customer relations management (CRM) tool and databases is a plus.

Working in or managing a trade ally/service provider network and with the trades

Scheduling and managing trainings or other events

Working with or managing databases a plus

Bilingual in English and any other language a plus

Customer-service oriented attitude

#CT2025

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$73,403.00 - $124,784.00 Massachusetts Remote Office (MA99)

ICF

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Account Manager, Residential Midstream HVAC