Food Services Manager

This position is responsible for ensuring all food and catering-related functions, initiatives, and priorities support the customer’s overall business strategy. This position is responsible for the effective and efficient functioning of a café within the guidelines established by the client organization, as well as the corporation.

He/She/They is responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying ISS Guckenheimer standard processes and concepts. The Food Service Manager will also identify and leverage innovative initiatives and best practices with a constant focus on driving compliance.

Success Criteria

Be able to anticipate client needs, deliver on those needs and exceed expectations
Identify opportunities and solve for deficiencies before they become long term issues
Ability to adapt and pivot at a moment’s notice in a fast paced and demanding environment
Being knowledgeable on current trends within the hospitality and food industry

Key Areas of Collaboration and Influence

Develop, manage agendas, and lead weekly team meetings using provided online tools
Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of Guckenheimer/ISS
Support and help manage client and customer relationships

Ideal Candidate Experience

Minimum 3 years Food Service Management experience; corporate dining is ideal
Experience managing a team of management and staff of 20+ employees
Proven track record of leadership: building, managing, and leading a hospitality team
Positive attitude and dependable under pressure - an excellent role model, motivator and leader
Passion for hospitality, innovation and creative experiences
Successful coaching and teaching skills with peers, individuals, and teams
Creating a culture of food and workplace safety
Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
Demonstrate good judgement and decision-making skills
Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
Client interaction experience in an informal setting and in formal meetings
Ability to work independently as well as in a team
Ability to work in a fast paced and changing environment
Manager ServSafe Certified or ability to be certified immediately after hire
Graduate of an accredited Culinary Institution or Hospitality program preferred
Managing within a union environment is preferred
Extensive Food and Allergens experience a must

Key Accountabilities

This position may require travel to nearby sites/ locations. If travel is necessary, a valid driver’s license and a satisfactory Motor Vehicle Record (MVR) may be required, depending on the specific duties and location of the role.
Must possess a valid driver's license as this position may requires travel to nearby sites
To satisfy the needs of the client and customer by providing high quality, cost effective food service delivers on all core program expectations
To develop, in conjunction with Guckenheimer food standard programs, attractive menus meeting the needs of the customers at that location
To interview and hire unit staff employees in accordance with corporate, client, Federal, State and local regulations
To participate and support corporate employee training and development programs as instructed by the Area Manager and/or General Manager
To maintain accurate and timely accounting and financial records including forecasting, declining budgets and payroll
To maintain sanitary and safe operation in accordance with Federal, State and local health regulations; this includes following NSF and HACCP guidelines to prevent food borne illnesses, allergen contamination and core program expectations
To execute effective communication channels with customers and client management which provides system of feedback on the overall success of the operation; this feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers
Achieve the highest standards in food, utilizing recipes and programs
To support the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
Train staff on appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service
To supervise, direct and schedule the activities of unit food service personnel following the tradition and values of the Guckenheimer organization
Schedule employees and conduct employee meetings
Coach employees and conduct performance appraisals

Physical Demands & Work Environment

Must be able to lift a minimum of 25lbs.
Come to work properly dressed according to the dress code
Employee must be able to work under pressure and time deadlines during peak periods
Expected to be on the floor during all service hours
During service walking thru 6 stations to ensure that signage is correct

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $75000.00 per year - $80000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity,

disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.

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Food Service Manager