Location

US - Northeast Region

Job Category

Customer Service & Technical Support, Engineering, Manufacturing & Production

Division

Intralox

Intralox has a position available for SERVICE+ Technician centered in the Rochester, Minnesota area. This position requires a strong mechanical background to provide technical service and support for low-tension polymer belting technology in conveyor applications. Effective planning and communication skills are also needed to manage a territory of approximately 5- to 6-hour (400-mile) radius. The SERVICE+ Technician must be available for some further travel throughout North America as needed, including Canada, but this is anticipated to be minimal.

The ideal candidate is a mechanic that has strong technical and problem-solving skills coupled with an outgoing personality. They enjoy building relationships with maintenance managers at customer plants and collaborating on strategy with commercial account managers. This person has excellent verbal and written communication skills and quickly generates detailed customer-facing reports.

As a technical resource, your role is to support proactive connections with customers to strengthen our partnerships by highlighting the value our transformative technology brings as well as providing reactive support when needed. The SERVICE+ Technician will also work closely with account managers to ensure alignment and foster a team atmosphere. You will develop deep professional relationships with dedicated production plants by consistently providing world-class service and results. You will proactively schedule service visits to maximize overall effectiveness. You will identify opportunities, train customers onsite, and respond timely to customer issues.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.  

Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 50 years.

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect.  We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.

Responsibilities:

Support and promote low-tension polymer conveyor belt applications
Effectively communicate and build relationships with account managers and customers
Support, coordinate and perform belt installations in customer facilities
Troubleshoot and correct problem installations or applications in the field
Find solutions on-the-fly; determine and communicate opportunities
Provide technical assistance and training to salespeople and customers remotely by phone, reports, webcasts, and especially in person at customer facilities
Inspect conveyors to gather detailed technical information on opportunities for improvement
Communicate belt and conveyor recommendations verbally and in written reports
Arrange and execute efficient travel on short notice, including nights and weekends
Occasionally perform belt performance program calculations
Maintain the professional appearance and safe operation of the service van and equipment
Service emphasis upon Food customers in a particular geographic region in North America
Periodic air travel required, reasonable access to regional airport
Relentless self-evaluation, continuous improvement, and striving for improved customer touches

Requirements:

High school diploma or equivalent; further education is a plus
At least two years manufacturing, mechanical or agricultural experience
Strong mechanical background, ideally with experience in processing or conveying equipment
Ability to set priorities, utilize and coordinate resources, and manage visits from start to finish with little supervision 
Customer service oriented personality and approach
Excellent English verbal and written communication skills
Computer proficiency, including demonstrated experience with Microsoft products
Preferred OSHA safety training certification
Able to independently drive a service van to appointments, lodgings, etc.
Desire to travel regionally to North American customer locations.
No restriction to travel to Canada
Approximately 70% travel or 168 days away per year. The target cadence is to travel to an area to work at a cluster of different facilities over a few days, then return home. Most travel should be within 5 hours driving distance of your home location. In some instances, the service locations will be close enough (within 1 hour) that you can return home the same day.
Ability to occasionally lift up to 75 pounds
Reside inside the geographic territory borders. Rochester, MN is optimal as the center, but other locations inside the territory will be considered.

EOE/M/F/Vet/Disabled

Laitram

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