Truline's, a well-backed Omaha-area plumbing company serving residential and commercial customers, is seeking a General Manager - Plumbing Operations to lead the business. This is a true operating-company leadership role for someone who can take ownership of people, revenue, margin, service performance, customer relationships, and culture while building stronger systems and accountability across the organization.

What You'll Do as the General Manager - Plumbing Operations:

Lead the day-to-day performance of an approximately 25-person plumbing operation
Own revenue, gross margin, labor productivity, job profitability, customer retention, and EBITDA performance
Manage service plumbing, small projects, excavation, water-line work, and related operations
Establish clear expectations and accountability across field and leadership teams
Coach frontline leaders and address underperformance directly
Improve employee engagement, communication, and operating discipline
Oversee scheduling, resource allocation, field productivity, and service execution
Review larger jobs, estimates, pricing, and project selection
Help grow recurring service revenue and improve the quality of work pursued
Maintain and strengthen relationships with key customers
Identify new revenue opportunities and support sales growth
Improve estimating discipline and margin protection
Manage through KPIs, operational scorecards, financial reporting, and productivity metrics
Partner with centralized finance, HR, marketing, and shared-services resources
Build stronger systems and processes in an operation that is still developing
Make independent decisions and solve problems without escalating every issue
Help shape the company's culture, standards, and future growth
Build a more scalable operating model as the business matures

Must-Haves as the General Manager - Plumbing Operations:

Strong plumbing industry experience or highly transferable service-trades operating experience
Significant leadership or management experience
Experience managing field employees
Strong understanding of service plumbing or closely related field-service operations
P&L and operational mindset
Strong understanding of gross margin and job profitability
Estimating capability
Customer-facing and commercial leadership experience
Experience generating or growing revenue
Comfort managing through KPIs, data, and financial metrics
Strong leadership presence
Ability to hold people accountable
Independent decision-making ability
Entrepreneurial mindset
Strong problem-solving skills
Ability to operate effectively in an environment that still needs systems and process improvement
Comfort taking full ownership of business results

Nice-to-Haves as the General Manager - Plumbing Operations:

Prior General Manager experience in plumbing or home services
Branch Manager experience
Plumbing Operations Manager experience
Director-level service operations experience
Strong residential service plumbing experience
Strong commercial service plumbing experience
Excavation or utility experience
Water-line replacement experience
Sewer experience
Master Plumber license
Omaha Master Plumber license
Experience leading approximately 20-50 employees
Experience improving underperforming operations
Experience building service revenue
Experience with recurring-revenue strategies
Experience managing EBITDA
Experience working in a multi-location or private-equity-backed service business
Experience integrating or professionalizing an acquired company

We Offer:

Target base salary of approximately $120,000-$150,000
Performance-based upside tied to business results
Health insurance
Dental insurance
Vision insurance
401(k)
HSA with company contribution
Company vehicle
PTO
Company stock match program
Significant operating autonomy
Centralized accounting, AP/AR, financial reporting, HR, and marketing support
Strategic support from an established parent organization
Opportunity to run a local operating company without taking on every administrative burden of ownership
Potential long-term path into multi-location or platform leadership
Possible future COO-level growth opportunity as the broader skilled-trades platform expands
Potential ownership-like upside through performance incentives

Trueline is a unabashed equal-opportunity employers committed to a diverse workforce. We welcome smart and ambitious applicants and recruit, refer, hire, place, and promote without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by federal or state law.

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General Manager - Plumbing