General / Operations Manager – Monroe, LA
Overview:
We are seeking a highly motivated and hands-on Manager to lead our HVAC team in Monroe, LA. This is a pivotal leadership role responsible for overseeing daily operations, driving business growth, and maintaining a strong culture of accountability and teamwork. The ideal candidate brings both field experience and business acumen, with a strong focus on operational excellence and customer satisfaction.
Compensation & Benefits:
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Salary: Starting at $90,000+ (negotiable based on experience)
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Benefits: Health insurance, 401(k), paid time off
Key Responsibilities:
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Oversee daily HVAC operations, including service, repair, and installation activities.
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Manage, schedule, and supervise field teams to ensure timely, high-quality service delivery.
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Ensure compliance with all local, state, and federal codes, regulations, and safety standards.
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Foster a positive, team-oriented culture that aligns with company values and goals.
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Drive operational efficiency through process improvement and effective resource management.
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Collaborate with ownership and leadership to develop strategies for growth and market expansion.
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Support and maintain strong relationships with customers, ensuring top-tier service and satisfaction.
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Utilize CRM and project management tools to track performance, monitor KPIs, and ensure accountability.
Qualifications:
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Experience: 5+ years in residential HVAC installation and service, with proven success in an Operations or General Manager role.
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Leadership: Demonstrated ability to lead, motivate, and mentor a diverse team in a family-oriented environment.
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Customer Focus: Commitment to delivering exceptional customer experiences and building long-term relationships.
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Problem Solving: Strong analytical and decision-making skills with the ability to manage challenges effectively.
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Organization: Excellent time management and attention to detail in a fast-paced setting.
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Technical Proficiency: Familiarity with HVAC software systems, CRM platforms, and project management tools.
Education & Licensing: