We are a growing and reputable HVAC and plumbing company serving the Orlando area, and we are seeking an experienced Service Manager to lead our field operations team. This is a leadership role responsible for driving performance, customer satisfaction, and operational excellence.Position SummaryThe HVAC & Plumbing Service Manager oversees daily service operations, manages technicians, ensures high-quality customer service, and drives revenue growth. The ideal candidate has strong technical knowledge, leadership experience, and a proven track record in residential and/or commercial service management.Responsibilities • Manage and oversee HVAC and plumbing service technicians • Schedule and dispatch service calls efficiently • Monitor KPIs, revenue, and profitability goals • Train, coach, and mentor technicians • Ensure compliance with local and state regulations • Handle escalated customer concerns professionally • Oversee inventory, equipment, and vehicle management • Support hiring and performance management effortsQualifications • 5+ years of HVAC and/or plumbing experience • 2+ years in a supervisory or management role • Strong leadership and communication skills • Knowledge of Florida HVAC and plumbing codes • Experience with service management software • Valid driver’s license • EPA certification (preferred for HVAC)What We Offer • Competitive salary (based on experience) • Performance-based bonuses • Company vehicle or vehicle allowance • Health benefits • Paid time off • Career growth opportunitiesIf you are a motivated leader ready to take the next step in your career, we want to hear from you! Apply today by sending your resume to briah@1stfla.com or call 904-993-2212!
