Dispatcher (Electrical & HVAC)

Fuquay-Varina, NC (On-Site)
$45K–$65K + Bonus Opportunities
Monday–Friday | 7AM–4PM | Occasional On-Call

About the Opportunity

We’re partnered with a growing, family-oriented home services company looking to add a strong Dispatcher to support electrical and HVAC operations. This is a key role for someone who enjoys keeping things moving, solving problems in real time, and being the steady hand that helps both customers and technicians have a smooth experience.

This role is more than plugging jobs into a board — it’s about coordinating people well, communicating clearly, thinking ahead, and helping the team operate at a high level. It’s a strong fit for someone who takes ownership, stays calm under pressure, supports the team, and enjoys finding solutions in a fast-moving environment.

If you like structure but can adapt when things change, enjoy helping others succeed, and want a role where your impact is felt daily, this could be worth exploring.

What You’ll Be Doing

Dispatch electrical and HVAC technicians based on skillset, location, and job type
Manage and adjust schedules throughout the day to maximize productivity
Coordinate closely with CSRs and field technicians to keep jobs flowing smoothly
Handle inbound and outbound calls regarding scheduling and appointment changes
Keep accurate job notes and scheduling records in the CRM
Help prioritize urgent calls and solve scheduling challenges in real time
Support office operations and contribute to overall team success

What You’ll Get

$45K–$65K base depending on experience
Bonus opportunities and overtime potential
Medical, dental, vision
401(k) with match
PTO and paid holidays
Ongoing training and development
Supportive team environment with growth opportunity

What They’re Looking For

Dispatching, scheduling, or coordination experience (1–2+ years preferred)
Home services/trades exposure is a plus (HVAC, plumbing, electrical)
ServiceTitan or similar CRM experience preferred
Strong communication and multitasking ability
Organized, detail-oriented, and dependable
Comfortable making decisions and adjusting priorities quickly
Team-oriented mindset with willingness to learn and improve

What Makes Someone Successful Here

Takes ownership and keeps things moving without waiting to be told
Communicates clearly with both customers and technicians
Stays composed and solution-oriented under pressure
Supports the team and pitches in when needed
Open to feedback and always looking to improve
Reliable, consistent, and follows through