Sales & Installation Coordinator

Marmora, NJ 08223 | Full-Time | Monday–Friday | 8:00 AM–4:30 PM

Salary: $55,000–$65,000 per year, based on experience

Benefits

Paid Time Off (PTO)
401(k)
Health Insurance
Dental Insurance
Vision Insurance

Position Overview

We are looking for a highly organized Sales & Installation Coordinator to serve as the key link between our Sales and Installation teams. This position helps ensure a smooth customer experience from the initial sales inquiry through installation completion.

The ideal candidate enjoys providing excellent customer service, managing multiple projects at once, and keeping processes and documentation organized in a fast-paced environment.

Key Responsibilities

Sales Support

Answer and qualify incoming sales calls and electronic inquiries
Assign and dispatch leads to Comfort Consultants according to established procedures
Support the Sales Manager with lead management and pipeline coordination
Coordinate financing close-out documentation with customers

Installation & Project Coordination

Open sold jobs and enter project information into ServiceTitan
Create and maintain complete job packets
Review and verify job documentation prior to scheduling
Process permits and inspection requests
Work closely with the Install Manager to ensure projects are ready to be scheduled
Assist with warranty requests, including opening warranty jobs and scheduling warranty technicians

Customer Support

Serve as the primary customer contact from the time a job is sold through installation completion
Provide customers with updates regarding scheduling
Assist customers with required paperwork and financing documentation
Coordinate communication between customers, Sales, Installation, and office personnel to provide a seamless customer experience

Operational Support

Maintain accurate and up-to-date project records
Monitor project progress and status
Assist with weekly sales and installation reporting, including sales, lead closing, lead source, referral, and warranty reports
Participate in Sales and Production meetings
Identify opportunities for process improvement and communicate workflow concerns to department leadership

Qualifications

High school diploma or GED required
2–5 years of experience in project management, customer service, call taking, or a related field, or an equivalent combination of education and experience
Excellent customer service and organizational skills
Ability to multitask and effectively manage competing priorities
Knowledge of the local service area preferred
Industry experience preferred but not required
ServiceTitan experience preferred but not required

Schedule

Monday–Friday
8:00 AM–4:30 PM
Some overtime may be required

Why Join the Team?

If you're an organized professional who enjoys coordinating projects, assisting customers, and working across multiple departments to keep operations running efficiently, this could be a great opportunity for you.

Your attention to detail, communication skills, and ability to stay organized will play a direct role in creating a positive experience for every customer.

Broadley's Plumbing Heating & Air jobs

Sales & Installation Coordinator