Skills
Requirements Gathering, Business Process Improvement, CRM Administration (Salesforce, Custom CRM), Data Analysis & Reporting (Excel, BI Tools), Project Management, Stakeholder Management, Mobile App Deployment, UAT & QA, Workflow Optimization, Technical Documentation (BRD/FRD), Agile Methodologies, Change Management, Process Mapping
About
5+ years of experience enhancing operational efficiency through process improvement, requirements gathering, and implementation of technology. Experienced in Salesforce CRM administration, custom CRM and mobile app deployment, and data analysis/reporting. Proven in stakeholder management, leading cross-functional projects, and articulating business requirements to developers. Skilled in workflow optimization, project coordination, and technical documentation.
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