Skills
Customer Service & Client Handling, Call Handling & Email Correspondence, Complaint Resolution & Problem Solving, CRM Software & Customer Management Systems, Data Entry & Record Management, Stakeholder Management & Client Retention, Liaising with Agents, Suppliers & Port Authorities, Analytical & Reporting Skills, Microsoft Office Suite, Team Collaboration & Coordination, Attention to Detail & Multitasking, Adaptability & Quick Learning
About
Customer-focused Senior Customer Service Executive with over 3 years of progressive experience in client handling, inquiry management, and operational coordination within the shipping and marine industry. Proven ability to manage high volumes of calls and email correspondence, resolve complex client issues, and maintain long-term stakeholder relationships. Holds a BSc (Hons) in Psychology, providing a strong foundation in communication, empathy, and analytical thinking. Based in Dubai on a Spouse Visa and available for immediate joining.
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