The Facilities Operations Manager (FOM) is responsible for safely managing the operational demands for their assigned facilities or properties in the Longwood Medical Area. The candidate must be able to organize and prioritize multiple competing and conflicting tasks and projects with limited resources, effectively manage stressful situations, and consistently make effective, high-quality decisions. They must also understand and develop open, proactive, effective, and consistent communication with occupants and department coordinators. The candidate will have overall responsibility and oversight of maintenance and operations and contract management services for the areas of responsibility.
The candidate must be capable of actively monitoring building system performance, energy usage, appearance, and aesthetics, which require considerable walking and climbing. Knowledge of building systems, HVAC, electrical, mechanical, and services is necessary to perform cause analysis and implement corrective actions. Audits of maintenance tasks for workmanship and completeness are also required to identify systems/components in need of repair or replacement. The candidate must also actively monitor operational services and work within their facilities, reinforcing facility standards for all those performing services.
The Facilities Operations Manager will frequently communicate with occupants and department coordinators to manage repairs/replacements of building systems/components, renovations, and planned and unplanned system shutdowns. The FOM will ensure the coordination and completeness of renovations by the Planning, Design, and Construction group.
The candidate will participate and contribute to the Facilities Group's long-range and strategic planning and assist in developing and tracking the detailed, zero-based annual operating budget. The candidate will develop and implement innovative processes and programs that reduce operating costs, improve efficiencies, and increase productivity. The candidate will also monitor and manage contracted services as required – including initiating purchase orders for goods and services within the area of responsibility, actively monitoring performance criteria per scope of work and contractual agreements, performing periodic bidding, and creating change orders. This may sometimes require assisting with implementing and managing new and existing maintenance service contracts, i.e., elevators, facilities maintenance, sterilization, pest management, wastewater management, etc.
The candidate must be able to pay attention to detail when reviewing bids and invoices and actively monitor trend data and contractor performance indicators while proactively overseeing all building infrastructure services in accordance with HMS standard processes, procedures, goals, and values. Continuous learning, industry experience, and exposure are a necessity. This will occur through participation in benchmarking, industry education seminars, and conferences, which may require occasional travel.
As an Emergency Response Organization (ERO) member, this position is expected to be reachable 24 hours/7 Days per week to assist in person or remotely with campus and facilities-related emergency activities as necessary.
