Hiring for a Dispatcher/ Operations Coordinator
Des Moines, IA
$50-$55k per year + benefits and great growth opportunities!!
Responsibilities:
1. Daily Route Planning and Optimization
- Utilize Route Planning Software to analyze, adjust, and maximize daily service efficiency.
- Identify, receive, and resolve driver issues regarding dispatch, ensuring problems are addressed effectively and efficiently; escalate to the Driver Supervisor only when necessary.
- Review and analyze current route service patterns and volumes to identify optimization opportunities.
- Make necessary adjustments to routes to ensure maximum truck/driver productivity.
- Forecast and adjust routes as needed.
- Send reports about available capacity to the office and relevant teams.
2. Route Monitoring and Documentation
- Monitor the progress of drivers and route completion throughout the day.
- Maintain accurate daily route logs, including: Start and end times for each route, Status of delivery completion
- Analyze route data to make ongoing improvements for efficiency and service quality.
- Address any route disruptions or delays promptly to minimize service interruptions.
- Update drivers on changes to their routes throughout the day.
3. Dispatcher Job Responsibilities
- Dispatch Toilet, PD, and Roll-off services.
- Answer driver calls regarding any dispatch concerns, escalating issues to the Driver Supervisor as needed.
- Oversee driver workflow and ensure timely service execution.
- Monitor drivers to maintain on-time schedule services, escalating any issues to the Driver Supervisor.
- Coordinate capacity with Sales to ensure customer service and delivery goals are met.
4. Customer Service and Guidance
- Field and resolve customer inquiries regarding existing orders and available service options, ensuring that customer needs are met and issues are fully addressed.
- Provide clear guidance to customers on setting up services to meet their needs.
- Assist customers with delivery scheduling and problem resolution to ensure high satisfaction.