Residential Field Services Manager
Location: Austin
Employment Status: Full-time
FLSA Status: Non-Exempt
Salary: $40+/hour plus commission, based on experience
Position Summary
Join our team at a growing residential HVAC business to lead complex field projects with expertise and innovation. As a Field Services Manager, you’ll oversee residential HVAC service and installation projects, solve challenging technical issues, and ensure exceptional quality and customer satisfaction. Contribute to expanding an established company while following a personalized professional development plan to advance your career in a dynamic, supportive environment.
Why Join Us?
-
Impactful Leadership: Drive high-quality HVAC solutions for residential clients and shape project success.
-
Growth Opportunities: Access ongoing training and coaching to enhance your skills and leadership.
-
Supportive Culture: Collaborate with a passionate team dedicated to excellence and business growth.
-
Competitive Compensation: Earn $40+/hour plus commission, with uniforms and a take-home company vehicle provided.
Essential Duties and Responsibilities
-
Oversee complex residential HVAC projects, including installations and repairs of split systems, heat pumps, furnaces, air conditioners, and ductless mini-splits.
-
Troubleshoot and resolve advanced technical issues, ensuring high-quality craftsmanship and project efficiency.
-
Manage field technicians, providing guidance, training, and performance feedback to ensure top standards.
-
Coordinate with Service Coordinator for scheduling, parts, and labor to maintain project timelines.
-
Communicate effectively with homeowners, addressing project details, issues, and completion updates.
-
Ensure rigorous quality control and compliance with safety standards, including proper PPE usage.
-
Maintain and manage company-issued tools, equipment, and a take-home company vehicle.
-
Submit accurate project reports, timecards, and service documentation.
-
Identify opportunities for system upgrades or repairs, collaborating with sales for proposals.
-
Contribute to business growth by mentoring staff and implementing process improvements.
-
Perform additional duties to support team success and company objectives.
Minimum Qualifications
-
10+ years of residential HVAC service and installation experience.
-
Associate’s degree or equivalent training/experience in HVAC or related field.
-
EPA Universal Certification and applicable state HVAC licensing (e.g., TDLR registration).
-
Proven expertise in troubleshooting complex residential HVAC systems (split systems, heat pumps, ductless units).
-
Strong problem-solving and project management skills for overseeing intricate field projects.
-
Basic knowledge of Microsoft Outlook, Teams, or similar tools, and smartphone use.
-
Exceptional leadership, communication, and time management skills for managing teams and projects.
-
Ability to read wiring diagrams, manuals, and technical documentation.
-
Provide basic hand tools (e.g., gauges, meter, screwdrivers, wrenches, pliers).
-
Passionate about contributing to a growing business and delivering outstanding customer service.
-
Commitment to ongoing training and industry knowledge expansion.
-
Flexibility to work overtime/weekends as needed.
-
Valid driver’s license with 3+ years of registered driving history.
-
Ability to pass a background check and drug test.
Physical Demands and Work Environment
-
Lift and maneuver equipment, parts, and tools (50+ lbs).
-
Work on ladders, in attics, crawlspaces, and at elevated heights.
