Operations Manager
Location: Delaware, OH Employment Type: Full-Time Compensation: $80,000 - $100,000 Annually (Based on Experience) + Performance Bonuses
Oversee the launch and daily operations of a new residential plumbing service business in Delaware. As Operations Manager, you will manage teams, optimize workflows, ensure customer satisfaction, and drive profitability in a fast-paced startup environment. This role demands strong leadership, hands-on problem-solving, and a focus on safety and efficiency to build a thriving operation from the ground up.
Key Responsibilities
- Supervise plumbers and support staff on service calls, installations, and repairs, including scheduling, dispatching, and performance coaching.
- Monitor job costing, inventory, and budgets to maintain P&L accountability and operational efficiency.
- Coordinate vendor relationships, equipment maintenance, and compliance with Ohio Construction Industry Licensing Board (OCILB) standards and local codes.
- Handle customer interactions, resolve escalations, and implement quality control measures for consistent service delivery.
- Develop processes for training, safety protocols, and continuous improvement to scale the business.
- Track KPIs, generate reports, and contribute to strategic planning for growth.
Qualifications
- 7+ years in plumbing or service industry operations, with supervisory experience preferred.
- Proven track record in team management, budgeting, and customer service in a trade environment.
- Familiarity with plumbing systems, codes, and tools; OCILB Plumbing Contractor knowledge a plus.
- Strong organizational, communication, and problem-solving skills.
- Valid driver's license, clean record; able to pass background check and drug test.
- Proficiency in operations software, Microsoft Office, and basic financial tools.
Benefits
- Health and dental insurance.
- Paid time off (PTO).
- Company vehicle provided.
- Bonuses tied to team performance and business milestones.
