Job Summary:
The Account Technical Services Representative is responsible for leading and providing technical service and support on polyurethane products and equipment to key accounts within Carlisle Polyurethane Systems.
Duties and Responsibilities:
- Technical Support & Cross-Functional Coordination
- Act as a technical support for both site operations and Carlisle R&D regarding product challenges, quality concerns, or design updates.
- Communicate recommended changes to Account Manager on product design, QC standards, or technical requirements that may impact performance, quality, or production timelines.
- Develop and implement training, verbally, written and physically in both equipment and application of polyurethane products.
- Assist leadership with SOPs and product documentation updated
- Other duties as assigned
- Equipment, Operations & Quality Control
- Monitor equipment performance and ensure repairs, maintenance, and spare parts inventory meet Carlisle’s standards and required timeframes.
- Provide support for equipment operations, including troubleshooting equipment issues and ensuring corrective actions.
- Conduct periodic and random QC inspections to ensure adherence to required quality standards.
- Document all product or equipment performance issues and support formal Root Cause Analysis (RCA).
Required Knowledge/Skills/Abilities:
- Applied experience in polyurethane/polyurea products, equipment, and applications.
- Knowledge of equipment operations, basic troubleshooting, and maintenance coordination.
- Proactive problem-solving and ability to make fast, sound decisions in dynamic environments.
- High attention to detail and accuracy in documentation and reporting.
- Strong understanding of production processes, quality control, and safety protocols.
- Demonstrated record of influencing key internal and external stakeholders in the design process.
- Must be willing to travel up to 75% of the time.
- Must have a passport with the ability to travel outside the US.
- High School Diploma or Equivalent
Education and Experience:
- High school diploma or equivalent
- Minimum of 3-5 years of experience as an applicator spraying polyurethane insulation systems with at least 1 year of technical troubleshooting experience with Graco, PMC, and or other manufacturers’ equipment.
- Direct experience with polyurethane technologies and equipment a plus.
