Residential HVAC Service Manager – Lead a High-Performing Team in Austin!
Location: Austin, TX
Compensation: Competitive Salary + Performance Bonuses + Professional Growth + Great Culture
Are you an experienced HVAC leader who knows how to build strong teams, deliver exceptional customer experiences, and drive service performance?
We're looking for a Residential HVAC Service Manager to lead our growing service department in Austin. This is an opportunity for a motivated leader who enjoys developing technicians, improving operational efficiency, and creating an outstanding customer experience while helping grow a successful residential HVAC business.
What You'll Be Doing:
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Lead, coach, and mentor a team of residential HVAC Service Technicians to achieve high performance and exceptional customer satisfaction.
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Manage the daily operations of the service department, including scheduling, dispatch coordination, technician productivity, and workflow.
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Monitor key performance indicators (KPIs) such as revenue, average ticket, maintenance agreements, callback rates, and customer satisfaction.
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Ride along with technicians to provide coaching, technical support, and sales development opportunities.
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Assist technicians with complex troubleshooting, diagnostics, and customer concerns when needed.
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Ensure technicians maintain compliance with EPA regulations, company safety standards, and industry best practices.
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Recruit, interview, onboard, and develop top HVAC talent.
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Foster a positive team culture focused on accountability, communication, and continuous improvement.
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Collaborate with the installation, dispatch, and customer service teams to ensure a seamless customer experience.
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Manage inventory, fleet readiness, tools, and equipment for the service department.
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Review service reports for accuracy, completeness, and quality.
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Resolve escalated customer concerns professionally while protecting the company's reputation.
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Drive revenue growth through technician coaching, maintenance agreement development, and service excellence.
What You Bring:
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5+ years of residential HVAC service experience.
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Previous experience leading or supervising HVAC technicians preferred.
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EPA Certification.
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Strong diagnostic and technical HVAC knowledge.
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Proven leadership, coaching, and team-building skills.
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Excellent communication and conflict resolution abilities.
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Strong understanding of residential HVAC service operations and performance metrics.
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Ability to motivate technicians while holding them accountable to company standards.
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Experience using ServiceTitan or similar field service software is preferred.
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Valid driver's license with a clean driving record.
What We Offer:
✅ Competitive salary plus performance bonuses
✅ Leadership development and ongoing training
✅ Health, Dental & Vision Insurance
✅ Paid Time Off & Paid Holidays
✅ Company vehicle allowance (if applicable)
✅ Company phone, tablet, and technology tools
✅ A supportive leadership team committed to your success
✅ Opportunity to make a lasting impact on a growing company
Why Join Us?
We believe great service starts with great leadership. As our Service Manager, you'll have the opportunity to shape the culture of our service department, develop talented technicians, and help deliver the five-star experience our customers expect. If you're ready to lead by example, inspire others, and grow with a company that values its people, we'd love to meet you.
Apply today and help us build Austin's premier residential HVAC service team.
