Electronic Services Technician / Arcade
Location: Wilmington, NC
Pay: $75,000 + Benefits/ Full-time Permanent Placement
Job Summary
We’re seeking a hands-on, payment-system-savvy Electronic Services Technician / Arcade Technician to join the growing team in Wilmington, NC. This position is ideal for a mechanically inclined technician or former military electronics specialist who thrives on troubleshooting, teamwork, and mentoring others.
Key Responsibilities
- Diagnose, repair, and maintain arcade, gaming, and amusement equipment, including Betson, GenMega, and Player One.
- Install, configure, and support payment solution systems such as Entercard, Amusement Connect, Inded, Kia Soft OD1, Nayax, and Intercard.
- Assist with ATM equipment placements and servicing as part of complete amusement solutions.
- Lead and mentor junior techs in troubleshooting, safety, and service excellence.
- Collaborate daily with the local service manager to plan calls, projects, and installations.
- Maintain accurate service logs and communicate effectively with site contacts and internal teams.
- Travel occasionally (˜10%) to assist other branches on major installations or urgent service calls
Qualifications & Requirements
- Minimum 5 years of experience in amusement, arcade, ATM, or electronic service — OR relevant military electronics training.
- Proven expertise with cashless payment and credit systems (Entercard, Amusement Connect, Inded, Kia Soft OD1, Nayax, Intercard).
- Stable employment history and strong professional references.
- Valid driver’s license and clean MVR.
- Ability to lift up to 50 lbs and work safely with power tools and diagnostic equipment.
- Willingness to participate in a rotating on-call schedule (1 weekend every 6–8 weeks).
Why You’ll Love Working Here
- Integrity & Legacy: A trusted leader in regulated gaming — no gray games, no shortcuts.
- Growth & Mentorship: Learn from industry veterans and develop into a lead or service-manager role.
- Full Benefits Package: Health, Dental, Vision, 401(k), paid vacation and holidays.
- Company Vehicle & Fuel Card: All travel and service expenses covered.
- Innovation Culture: Hands-on work with next-generation payment and amusement systems shaping the future of regulated gaming.
- Relocation Support: Assistance available for qualified out-of-state technicians