Field Service Manager

Blue Collar Recruits • Permanent • Natick, Massachusetts, United States • $150k / year • 3w ago

Field Service Manager / Operations Manager – New England Region
Full-Time | Base Salary ~$150,000 + Performance Bonus

We are the fastest-growing commercial HVAC/R services company in New England, delivering reliable, high-quality heating, ventilation, air conditioning, and refrigeration solutions to businesses throughout the region.

We are seeking a proven operational leader with deep commercial HVAC/R business management experience to own field operations and serve as the backbone of our rapid expansion. This is a high-impact role focused on systems, processes, people leadership, and client delivery, not hands-on technical work.

What You Will Own

Lead, coach, and hold accountable a growing team of commercial HVAC/R technicians
Oversee daily dispatching, job prioritization, route optimization, and workload balancing
Enforce consistent processes for estimating, invoicing, job completion, client communication, and follow-up
Act as primary escalation point for clients and technicians during service delivery
Track and improve core metrics (first-time fix rate, response time, technician utilization, profitability per job)
Manage parts inventory, vehicle/equipment readiness, vendor coordination, and operational efficiency
Drive safety compliance, technician training programs, and continuous process improvement
Report directly to the CEO and help shape strategy for the next phase of company growth

Must-Have Qualifications

7+ years of direct business management or operations experience in commercial HVAC/R field service (service manager, operations manager, or similar roles)
Strong understanding of commercial HVAC/R job flow, checks, estimating, invoicing, parts ordering, and client relationship management
Proven track record leading and managing HVAC/R technicians and field teams
Exceptional administrative and organizational discipline with comfort building and enforcing systems and processes
Digitally savvy with experience using field service management software, Excel, CRM platforms, and modern communication tools
Comfortable with data-driven decision making and performance tracking
Valid driver’s license required
Strong preference for in-office presence in Massachusetts (9–5); very strong remote candidates may be considered

What We Offer

Base salary around $150,000
Performance bonus tied to company and individual results
Full benefits package (health, dental, vision, 401(k) with match, PTO)
Professional development and training support
Direct influence on a fast-growing company with significant upward trajectory

This is not a corporate or general operations role. We need someone who has lived in the commercial HVAC/R service world, understands the nuances of job flow, client expectations, technician performance, and operational discipline, and can bring immediate structure and scalability to a high-growth environment.

If you have strong commercial HVAC/R operations leadership experience and want to help scale one of the fastest-growing companies in New England, we want to talk to you right away.

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