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Senior Manager of Professional Services

Ecruit • Permanent • United States, United States, United States • $140k - $170k / year • 2d ago

Senior Manager of Professional Services

Manager / Senior Manager of Professional Services

Remote (U.S.-based) | ~25% Travel

Reports to SVP of Customer Experience

Lead the team that delivers our product — at scale.

White Cup is entering a critical execution year. As we continue scaling our vertical SaaS platform for the distribution industry, we are standardizing our service delivery model and migrating legacy customers to our go-forward CRM platform.

We need a hands-on Professional Services leader who can drive disciplined implementation, lead a high-performing team, and ensure customer migrations are executed with structure, consistency, and accountability.

This is an execution leadership role in a growth-stage SaaS environment.

What You’ll Own

You will lead the Professional Services function responsible for implementing and migrating customers to our SaaS platform.

Your focus in Year 1 will include:

Driving structured, repeatable implementation methodology
Leading high-volume customer migrations with discipline and cadence
Managing team capacity and workload during peak demand
Personally overseeing escalations and risk mitigation
Coaching and developing implementation managers and consultants
Partnering with Sales, Product, and Customer Success to ensure commitments align with delivery capability

You will play a direct role in how customers experience our platform transition.

What Success Looks Like

Migration projects delivered on time and with strong adoption
Clear implementation standards and stage-gated delivery discipline
Strong team morale during a heavy execution year
Accurate capacity planning aligned with growth
Fewer surprises, tighter forecasting, stronger customer outcomes
8+ years leading SaaS or ERP implementation teams
Experience in distribution-focused ERP or vertical SaaS preferred
Proven success managing structured implementation or migration programs
Strong operational leadership — not just project oversight
Comfortable working in a growth-stage SaaS business serving mid-market customers
Utilization awareness and financial literacy (margin focus is helpful but not primary in Year 1)
Hands-on leader who steps into escalations when needed

The Profile We’re Looking For

Bachelor’s degree preferred; equivalent experience accepted.

About White Cup

White Cup provides CRM and Business Intelligence solutions built specifically for the distribution industry. We serve over 1,000 customers worldwide and focus on practical software that drives measurable revenue growth and operational efficiency.

We are a private, remote-first SaaS company headquartered in Boise, ID.

Compensation & Benefits

Base salary range: $140,000 – $170,000
20% performance bonus
Remote flexibility (U.S.-based)
401(k) with company match
Comprehensive medical options
Unlimited PTO and 13 paid holidays

Why This Role Matters

This is a high-impact leadership position during an important platform evolution year. The right leader will shape how we scale delivery, support customers through transition, and build the foundation for long-term growth.

If you are an execution-driven SaaS services leader who thrives in structured, accountable environments — we’d like to talk.

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