Maintenance Department Manager, Residential HVAC Services

Standard Heating & Air Conditioning • Minneapolis, Minnesota, United States • 2w ago

Description

We have an opportunity for an experienced full-time Department Manager for our locally owned, residential HVAC services company. The Maintenance Department Manager is accountable to manage and develop a team of preventive maintenance technicians while providing our customers with the highest quality service experience in the local HVAC market.

Our core values are more than just words, they guide our actions every day. We are a people-first, family-owned company that fosters an ethical and inclusive environment where employees can grow, develop, and thrive. We offer a highly competitive compensation package, a comprehensive benefits and retirement package, and a collaborative team atmosphere.

Essential Duties and Responsibilities are as follows:

Recruit & retain a high-performing professional team of technicians
Foster a culture aligned with Company values while leading, coaching, & developing team in support of departmental goals
Monitor department KPI’s, customer feedback, financial results & operational metrics
Conduct field site visits to observe, coach & develop team
Lead the administration and continuous improvement of customer membership program
Develop & deploy department strategies that drive revenue growth and employee & customer retention
Plan & facilitate department meetings, technical & soft-skill training, & on-going growth opportunities for the team
Manage admin duties to include payroll approval, vehicle maintenance, safety & customer questions & concerns
Partner with all other departments to improve customer experience, support company initiatives, & achieve org goals
Identify customer and marketplace trends & strategize to meet changing needs
All other duties as assigned

Reports To: Director of Operations

Hours: M-F 8am – 5pm, Saturday Manager schedule on rotation

Requirements

5+ years of management & leadership experience in a service industry; home services, construction, or skilled trades environment preferred
Diploma required, bachelor’s degree preferred
High personal integrity & genuine desire to serve others
Ability to understand & utilize financial statements, budgets & KPI’s to drive department performance
Demonstrated passion for coaching & development of employees
Strong communication skills to include verbal, written & presentation
Strong computer aptitude with MS Office experience, & ability to utilize CRM & phone systems, scheduling software, and AI enabled customer communication tools
Continuous improvement mindset

For nearly a century, Standard Heating & Air Conditioning has helped Twin Cities homeowners stay comfortable in their homes. We couldn’t do that successfully without our team of employees. You deserve an employer who believes in you, and the work that you can do. If you are looking for an environment where you can demonstrate your skills, have a voice, and work with some of the best talent around, send your resume today!